June marks the beginning of hurricane season. While anticipated higher-than-normal storm activity is always a cause for concern, this year, state officials and insurance providers are potentially facing a unique set of challenges in managing claims and public safety in the midst of the COVID-19 pandemic.
Tokio Marine Highland, a leader in the private flood insurance market for more than 25 years, has taken appropriate steps to prepare for such a scenario and ensure that insureds, agents and brokers receive the dedicated support and personalized service they have come to expect. Through Tokio Marine Highland’s wholly owned claims administrator, Precise Adjustments, experienced adjusters are equipped with the resources and tools to manage claims promptly in any situation.
“Our robust continuity plan ensures we are adequately staffed and that our field adjusters have the voice and data systems they need to work in any remote environment,” said Jeff Garretson, Chief Claims Officer. “Precise utilizes a direct web-based communication adjustment process through a custom portal to facilitate both claim speed of handling and customer metric reporting. All of our field resources are also prepared to comply with any local, state and federal COVID-19 guidelines.”
Tokio Marine Highland’s compliance team developed a pandemic questionnaire for all companies and individual contractors who work with the Precise Adjustments team to ensure their understanding of guidelines for personal protective equipment, social distancing and other measures that have been put in place to prevent the spread of COVID-19. In addition, all companies and contractors were required to provide Tokio Marine Highland with updated business continuity plans.
Lauren Savage, President of Tokio Marine Highland’s Private Flood Services Division, said the seamless collaboration with the Precise Adjustments team enables claims to be closely managed every step of the way.
“The value of our integrated model is speed to service,” she said. “The claims team is able to respond faster and more effectively with earlier notification of loss and the ability to tap into the long-standing client relations of Tokio Marine Highland. The steps we have taken to address potential COVID-19 scenarios are another way to deliver on our commitment to our clients and ensure peace of mind in these challenging times.”
Tokio Marine Highland provides a wide range of innovative private flood solutions with higher limits, broader coverages and more stable and competitive rates than what is available from the National Flood Insurance Program (NFIP). To ensure the right coverage for your insureds this hurricane season, visit our website or contact us today at PrivateFloodSolution@tmhighland.com to have us quote your potential target risks.
About Tokio Marine Highland
Tokio Marine Highland is a leading property and casualty underwriting agency that offers distinct specialty risk management solutions, including private flood, construction, fine art, specialty property, real estate investment and lender-placed insurance. Tokio Marine Highland also includes Precise Adjustments, a wholly owned subsidiary that provides industry-leading claims capabilities.
Founded in 1962, Tokio Marine Highland Insurance Services, Inc. (formerly WNC Insurance Services, Inc.) is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd’s of London insurance market, rated A+ by Standard & Poor’s for financial strength, and a member of the Tokio Marine Group. Tokio Marine Highland’s home office is located in Chicago, IL, with operating centers in Dallas, TX, Irvine, CA, Miami, FL, Naperville, IL, and South Pasadena, CA.
For more information, visit our website at www.tokiomarinehighland.com.
Follow Tokio Marine Highland on LinkedIn.
Vice President, Marketing and Communications