As Chief Claims Officer, Jeffrey Garretson is responsible for claim strategies and operations for Tokio Marine Highland’s wholly owned subsidiary, Precise Adjustments. Precise Adjustments provides industry-leading claims capabilities, including end-to-end claim adjustment, loss appraisals, re-inspections, remediation representation, TPA services, claim file documentation and settlement review, gap analysis, and claim vendor performance reporting. Jeff is responsible for providing a Claims’ Shared Services organization for all key stakeholders throughout Tokio Marine Highland and its parent company, Tokio Marine Kiln.
Prior to joining Tokio Marine Highland, Jeff was Vice President of Claims at Gulfstream Property & Casualty Insurance, a business process outsourcing carrier with operations in Florida, Louisiana, South Carolina, Texas, Mississippi and Alabama. He was responsible for leading Claims operations and served on the executive committee that advised the CEO on business-related decisions outside of claims, including reinsurance, product construction and marketing, portfolio monitoring, and overall go-to-market strategy in current and future states.
Jeff also spent 13 years at Nationwide Insurance, serving in roles of increasing responsibility, including Director of Commercial Property Claims and Director of Property Technical Claims. Prior to that, he managed Large Loss Personal Lines and Commercial Claims Operations at NCA Group–Worley Specialty Services.
Jeff holds a Bachelor of Arts degree from Purdue University.