Precise Adjustments, Tokio Marine Highland’s wholly owned, full-service claims administration and adjustment company, is looking for an Inside Commercial Claims Examiner for our office in Dallas, Texas.
Responsibilities:
- Provides customer service support to lenders, borrowers, insureds, claimants and all internal and customers
- On occasion, takes claim information via telephone, fax, email, or regular mail and creates a record of loss in the appropriate claim system
- Verifies the claim coverage and reviews submitted claim forms for completeness and accuracy
- Sends instructions to the field personnel regarding claim file issues
- Utilizes the claim systems to assist customers with inquiries
- Enters notes into the claim system regarding conversations or incidences with customers
- Directs the efforts of the field adjuster
- Provides any required functions relating to the Claims Department at the direction of management
- Reviews reports from the field adjusters to ensure that the information and interpretation of the policy language are correct
- Corrects any errors seen in the field reports
- Interprets policy language and applies that policy language to loss situations
- Enters claim and expense payments into the systems that are within their authority
- Composes denial letters based upon the facts of the files as it relates to potential coverage issues
- Provides any required functions relating to the Claims Department at the direction of management
- Participation in audits of claim files
- Works with other departmental internal personnel on special projects
- Will be required to manage their own pending/case load
Qualifications:
- 4-8 years of relevant claims handling experience
- Proper licensing
- Strong customer service skills, including the ability to manage demanding requests
- Experience in commercial property preferred
- Willingness to help others on our team
How to Apply: Fill out our application.